IT Support

Funded by

Launch Your Future in IT Support

IT Support roles continue to be in high demand, with businesses across all industries relying on tech-savvy professionals to keep systems running smoothly. As cloud technology and cybersecurity become essential, IT Support is now one of the most dynamic entry points into the tech sector.

This program will equip you with the technical training, real-world projects, and career readiness skills needed to land an entry-level role in IT Support or Service Desk. With a focus on troubleshooting, client service, cloud operations, and basic cybersecurity, you’ll gain job-ready skills through hands-on learning and interactive sessions—all designed to give you a competitive edge in the workforce.

What is IT Support?

IT Support refers to the process of assisting users and organisations with the setup, maintenance, and troubleshooting of computer systems, networks, and digital tools. IT Support professionals are the first line of defence when it comes to resolving technical issues—helping ensure systems run smoothly and securely.

They work across a wide range of industries, offering technical help for both hardware and software issues, managing service desk tickets, and maintaining strong cybersecurity practices.In smaller organisations, IT Support may be a generalist role, handling everything from device setup to cloud troubleshooting, while larger companies may have more specialised teams. 

To succeed in this field, professionals need strong communication, problem-solving, and customer service skills, combined with a solid technical foundation in areas like networking, cybersecurity, and cloud operations.

What is Included in the Program?

• No cost to you
• Access to online learning with tech professionals and instructors during working hours (10:00 AM – 2:30 PM AEST)
• Hands-on practical experience in IT Support
• Inclusive and holistic support throughout the course
• Up to 12 months of employment support

What jobs could I do after completing the program?

This program is a solid entry point into many different technology careers, including:

• IT Support Technician
• Junior IT Support
• IT Support (Level 1)
• IT Support Specialist
• Help Desk Technician
• IT Technician
• Technical Support Analyst
• Service Desk Support 
• Product Support / Software Support

Requirements

You can apply for this program if you:

• Are not currently in full-time employment, education, or training
• Can participate in an online learning classroom five days a week, 10:00 AM – 2:30 PM AEST, for 10 weeks
• Can commit to attending employment support activities after the training 
• Looking forward to starting a role in the IT sector as soon as possible
• Is an Australian Permanent Resident, Australian Citizen, or NZ citizen. (Some exceptions might apply for people holding humanitarian visas)
• Are proficient in English literacy
• Keen interest and/or basic skills in IT
• Enjoys helping others and solve problems

Skills learned

Technical Skills

Participants in the IT Support Program gain a solid foundation in the core technical skills required for entry-level roles in the industry. Key areas covered include:

• Tech and programming logic Foundations
• Incident Management Cycle
• Cybersecurity Fundamentals
• Cloud Infrastructure Fundamentals
• AI in IT Support

Soft Skills Skills

In addition to technical expertise, participants will develop essential workplace skills, including:

• Growth Mindset
• Empathy & Patience
• Communication and Collaboration
• Accountability and Ownership
• Taking Initiative
• Persistence
• Prioritisation and Adaptability
• Continuous Learning
• Resourcefulness
• Problem Solving

What graduates are saying

Aqsa Shuja

Data Analytics Program

“Generation has changed my life for the better! I started working with Accenture as a PMO/Junior data analyst just a few days after graduating from the DA program. From there things started working out for me! I am financially independent now. My self-esteem and confidence have improved. I can choose and make decisions for myself without looking unto others for approval. The way I look at myself has changed. It’s like a solid foundation has been laid for success in my new career.”

Sreekanth Manoharan

Salesforce Development Program

“I graduated from the Salesforce Developer program in October and received communications from post-program coordinators all the way until February. I really appreciated the support and guidance offered by the team. It wasn’t until I put skills into practice that I realised how much my ability to confidently convey my skillset had changed.”

Leigh Grigaliunas

Salesforce Development

“Once I signed on to undertake the course with Generation Australia, it immediately felt like being part of a family where you are understood. Our mentor was neurodivergent herself and knew how to get the most out of the cohort as a group and each individual.”

Evelina Gyulkhandanyan

Cloud Computing Program

“I strongly believe that there should be more support toward organisations like Generation Australia because you prove to be really more efficient and successful in supporting people to get a job.”

Program Dates

The application process

Ongoing benefits of Generation

• A trusted network. Continued contact with the Generation graduate network
• Events. Events and workshops to help you keep growing
• Give back. Become a mentor to help others
• Support. Troubleshoot your job challenges